This just started happening yesterday, but the speakers in my sound bar have started crackling while playing normal volume sounds. I also can't seem to add it to smart things so I can try and update firmware.
Hello @userqA8CEl0KdN! Thank you for reaching out! I would recommend attempting the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01218483/. If this doesn't help then this will be something that will require service. Depending on your warranty you will have few options.
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello @userqA8CEl0KdN! Thank you for reaching out! I would recommend attempting the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01218483/. If this doesn't help then this will be something that will require service. Depending on your warranty you will have few options.
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
