So are we going to get any help on this? I have a 55" Q80T purchased in November and I just bought the HW-Q70T. Hooked it up following the order from the directions and connected the sound bar via HDMI eARC. The sound bar works fine but the sub does absolutely nothing. It has a solid blue light indicating it is connected but still nothing. I have repeatedly done the ID SET button on the sub and each time it reconnects giving a solid blue light. But still nothing. So worthless.
There seem to be some different issues going on in this thread. Are you all having this issue with the HW-Q70T? Does it occur with all sources and inputs? Have you tried changing the sound mode or increasing the subwoofer level from the remote?
Have you all tried unplugging and re-pairing the subwoofer? Does the issue persist if you move the subwoofer closer or place it in a different corner of the room?
I have the same issue on a Q60R, the subwoofer light is solid, when i press the link button on the subwoofer it just dims the light. I tried the unplug and reconect everything but no luck, do you guys have come to a fix? Thanks (:
Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110401/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
