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Constellation

Q950T rear speakers and sub stop working after power off

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I see issues like this have been around in previous models. Just curious is there a fix for this?  

Whenever I turn off the sound bar the rear speakers and sub stop working next time it's turned back on. Nothing shows it loses its connection but they don't work. I had to power cycle the sound bar twice today to get them to finally work again after I linked them. 

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Samsung Moderator
Samsung Moderator

Re: Q950T rear speakers and sub stop working after power off

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have you tried to unpair the sub and speakers and repair them?

 

  1. Turn the soundbar on, and wait until there is any text on the display, then press and hold the DOWN button on the remote for about 6 seconds until the display shows UPDATE.
  2. The display on the soundbar will cycle UPDATE > BYE > ON. This takes about 5 minutes.
  3. After the update, the soundbar will restart and the last source used will display for about 20 seconds before turning off.

Since the troubleshooting steps did not help above the next step would be service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Q950T rear speakers and sub stop working after power off

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I'm sorry to hear that, so that I may look into this can I have your full model number and current firmware version number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Q950T rear speakers and sub stop working after power off

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Firmware: HW-Q950TWWB-1016.0

Model: HW-Q950T/ZA

I have tried to unpair and pair the speakers multiple times.  They will work when re-paired (sometimes I have to repair them twice).  But when I turn off the sound bar and come back later to turn it in they speakers and sub longer work until I power cycle, and possible re-pair the speakers again.

 

This soundbar/speakers/sub are less than 2 weeks old.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Q950T rear speakers and sub stop working after power off

JUMP TO SOLUTION

have you tried to unpair the sub and speakers and repair them?

 

  1. Turn the soundbar on, and wait until there is any text on the display, then press and hold the DOWN button on the remote for about 6 seconds until the display shows UPDATE.
  2. The display on the soundbar will cycle UPDATE > BYE > ON. This takes about 5 minutes.
  3. After the update, the soundbar will restart and the last source used will display for about 20 seconds before turning off.

Since the troubleshooting steps did not help above the next step would be service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Q950T rear speakers and sub stop working after power off

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When I do hold the down arrow as advised I see the display change from e-arc to UPD for about half a second before it goes back to e-arc again. No update is performed and no restart occurs. The issue remains. 

@SamsungCaleb 

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