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HWQ750 soundbar won't connect

(Topic created: 04-22-2024 09:56 AM)
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DesertRat049
Asteroid
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Home Theater

TV: Samsung Q60SA

Soundbar: HWQ750

Last night I noticed that my soundbar wasn't connecting to my TV. TV defaults to the TV speakers. I have unplugged power to the black box that runs the subwoofer & surround speakers; I have unplugged the HDMI cable going to the TV; I have tried setting up the soundbar again by going to Connected Devices > Connection Guide. Sometimes I can get the TV eARC text to scroll in the text area on the soundbar but it disappears in about 20 seconds and says BYE. I keep getting a "No Source" comment on the TV when trying the soundbar. I know power is going to the soundbar because text does show up on the screen. 

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Samsung_Moderator
Community Manager
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Home Theater

Hi there, Thanks so much for posting about this, I'd like to help. Just to verify, which TV port is the soundbar connected to? I'm providing a link below to our guide on connecting the soundbar to your TV. I recommend reading over the information, as it may help get your soundbar working properly. 

https://www.samsung.com/us/support/answer/ANS00049272/

Please let us know if this helps. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hi there, Thanks so much for posting about this, I'd like to help. Just to verify, which TV port is the soundbar connected to? I'm providing a link below to our guide on connecting the soundbar to your TV. I recommend reading over the information, as it may help get your soundbar working properly. 

https://www.samsung.com/us/support/answer/ANS00049272/

Please let us know if this helps.