My Blue Ray / DVD player is a 2013 model and only 1080p but when connected to the TVs HDMI I get “no signal” and the red power on button icon. Tried to set it up manually and tried two different cables. Is this unit just not compatible? I only want to use it for playing occasional DVDs and CDs.
Hello! Thank you for reaching out, I see how your Blu-ray player not connecting can be frustrating.
Since this is occurring a couple of things you can try is to make sure that the HDMI is inserted all the way into both the TV and the Blue-ray player. And to try a different port on the TV.
If that does not help you can try and test the Blu-ray player on another TV if possible just to rule out the blu-ray player being the issue.
The last thing would be to make sure that the cable is going in the right direction. I know my HDMI cable that is 100ft only works going one direction, as it has an input side and output side.
If this does not help then I would recommend making sure that all software is up to date on both devices.
Would you can do if you find out that it is the blu-ray player itself then you can have it sent in for service if you prefer, you would need to call our depot center at 1-310-669-4334 to get that set up.
Hello! Thank you for reaching out, I see how your Blu-ray player not connecting can be frustrating.
Since this is occurring a couple of things you can try is to make sure that the HDMI is inserted all the way into both the TV and the Blue-ray player. And to try a different port on the TV.
If that does not help you can try and test the Blu-ray player on another TV if possible just to rule out the blu-ray player being the issue.
The last thing would be to make sure that the cable is going in the right direction. I know my HDMI cable that is 100ft only works going one direction, as it has an input side and output side.
If this does not help then I would recommend making sure that all software is up to date on both devices.
Would you can do if you find out that it is the blu-ray player itself then you can have it sent in for service if you prefer, you would need to call our depot center at 1-310-669-4334 to get that set up.
