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Original topic:

Samsung MX-JS9500 giga sound not responding

(Topic created: 06-23-2020 02:43 PM)
userXPKl4dgRgo
Astronaut
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Home Theater

This is a great system but this morning i woke up to it not working at all,no sound,no Bluetooth connection,Connecticut, CD drive wont open and the display screen says "phase". How can i get this fixed 

 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Home Theater

I'm sorry to hear that, If after unplugging and replugging the system up and it still does not work this will require service. This is out of warranty and will require the unit to be sent in for repair. I would recommend contacting our depot center at 310-669-4334 to get the service set up.


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8 Replies
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Home Theater

I'm sorry to hear that, If after unplugging and replugging the system up and it still does not work this will require service. This is out of warranty and will require the unit to be sent in for repair. I would recommend contacting our depot center at 310-669-4334 to get the service set up.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userayDG2SUncx
Constellation
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Home Theater

Did you get your stereo system fixed?

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userKHgK7XMHZA
Constellation
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Home Theater
i was having tje same issue and i unplugged it for a few weeks and the plugged it in it seems to be working but now the bluetooth randomly disconnects
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Roniiiii
Astronaut
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Home Theater
does it make a popping noise
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userhojICYmbCx
Constellation
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Home Theater

I need help I have the same issue can I send in for repair?

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Members_p2ZmvKD
Constellation
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Home Theater

I need help with my system, experiencing the same isuues

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eighthype
Astronaut
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Home Theater
I'm currently having the same issue. Did you get yours fixed?
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userpvHc0rLKbQ
Constellation
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Home Theater
N. J44 ikon
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