Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[DARKDEALX-23]

Does any of your overloads, know exactly what is going on? There’s a pandemic on par to that of COVID. 

People whom have spend their hard-earned cash to buy your products. Only for your incompetent to not do any form of beta, alpha, final testing before releasing it to the masses of consumers who own your product. 

Please remember it is your obligated to take ownership of this issue and have an action plan that restores belief to its consumers. 

[NeverUtesUT20021]

Yeah, no. Didn't fix anything. Nice try, though. 

[Bontikker]

I have the exact same problem. Reset doesn't work, it isn't responding at all. I even tried to update the firmware by USB but it doesn't get executed. Mine is also 5 months old

[mandyn]

Yeah, I have the same exact issue. Roughly, the same soundbar age (less than 6 months). How is this acceptable for a firmware to be released that basically bricks the device?

What are our options to get it fixed?

[scottuf]

Same here, Support is having me return the bar, sub, and both rears to their repair center. I contacted support thru chat, took about an hour and a half. Had me go through a bunch of stuff that did nothing, including taking the batteries out of the remote. ugh.

[FatKidFriendly53]

Haha man did this **bleep** last night. Had me even get another TV, get another HDMI cable, hold this button that button just wasn't doing anything. 

[scottuf]

told them I didn't have another TV to test with so I didn't have to fake those steps.

[NeverUtesUT20021]

Ain't no way I'm sending a three-week-old soundbar in for repair when it was working fine. They have to find a better way. 

[Thatguyriles]

I came home to a non working soundbar. Seems like the same problem others are having. No reset or usb firmware has fixed the issue. I hope there is a fix soon.

[SSPair]

I have this exact same problem that happened today. Worked just fine this morning.  Now it exhibits these exact symptoms.