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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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yesterday in
Home TheaterI just spoke with Samsung support again - they've said their "new process" is to take it to a service centre.
Looks like this can't be fixed any other way other than to replace the main pcb. **bleep**!
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10 hours ago in
Home TheaterI am an owner of Q990D.
To many riddles and contradictions, I am feeling reading "Inherit the Stars".
I guess Samsung would not provide the details of the root cause because even the firmware release note has never been published since the beginning.
To protect ourselves I would like to clarify the root cause by the fact and the assumptions from the users.
Does anyone can comment which the root cause is A) or B)?
A) A problem in OTA update process caused the issue. Like server no response or getting into sleep mode while downloading or applying.
B) The 1020.7 firmware itself had a problem.
If A) is true, it can explain why 100% USB and ?% OTA update had no problem, but it can not explain why the firmware on the official website has been replaced from 1020.7 to 1016 (including 1017).
If B) is true, it can not explain why USB update had no problem.
Some other questions:
- Both A) and B) is true?
- Only some lot numbers were affected?
- 1020.7 firmware was different between provided via OTA and published for USB?
- Previous OTA update might be light weight, so it had no issue?
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9 hours ago in
Home Theaterupdate it via usb 2 days ago, no problems
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9 hours ago in
Home TheaterThe issue is most likely caused by an incorrect update assignment, leading soundbars to download the wrong firmware file and become unresponsive, as noted in this resource. The update itself is error-free and installs correctly via USB. However, the only solutions are physical repair at a service center, manual OS flashing, or replacing the main board.
A similar issue occurred five years ago with Blu-ray players. At the time, Samsung stated that the problem was due to an incorrect configuration file being downloaded before the update, which also rendered the devices unusable.
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7 hours ago in
Home TheaterThank you for the resource and the information.
So, if anyone had success in updating via OTA, it means it depended on any condition of the server or the soundbar.
Here are still questions for me.
- Why the firmware on the official website has been replaced from 1020.7 to 1016 (including 1017)?
- Who updated to 1020.7 by USB should re-update to 1016(1017)?
In this situation, we have to assume that 1020.7 itself had other problems, so it would be better to wait for a while for USB update as well. The lack of release notes is very troubling.
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10 hours ago in
Home TheaterCan confirm that USB update also bricks the device.
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8 hours ago in
Home TheaterI too have been affected with this firmware problem. I called Samsung Care & they tolded me that they have no idea of the problem & said I have to go to my nearest Samsung repairer to rectify it under warranty. I only had it for 5 months.
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7 hours ago in
Home TheaterMy 990D is unresponsive and only displays TV eARC since the auto-update to firmware 1020.7. Iāve tried all the reset methods in the instructions, but none of them worked. Holding off for a few days, to see if they are able fix by firmware update. Samsung to need to be more transparent, and officially address the issue!!
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4 hours ago in
Home TheaterI have the same problem
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4 hours ago in
Home TheaterNone of this nonsense will help! You know it very well! Resolve the situation immediately! This soundbar is still 1000 euro

