Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Repcmm]

After getting nowhere Friday with customer service, I finally got through today and they opened a ticket and sent me a QR code to send back to them. Samsung paid for packaging and shipping. I only had to send in main unit. They never acknowledged a problem just said send it in. I took to UPS Store this morning and dropped off.  We will see what happens next. 

[FPVCHRIS]

Im in same boat, but haven't sent it in yet, have shipping label but was hoping they could fix it but now I'm ready to ship it

[VincentDeo]

I say don't bother looking up reset tips online.  They are all from before this latest update and suggest different combination of button presses, restarts, and unplugging.... none of those will do anything.  I'm hoping the eventual fix will be a patch one can download and place on a USB flashdrive to connect to the soundbar directly.  There is simply no other option besides sending it in which seems like a logistical nightmare for Samsung and would be a pretty long wait for the owners, which are now numbering in the thousands.... All we can really do is wait and cross our fingers unfortunately.  Hopefully Samsung will find a way to compensate all of us for this huge blunder and inconvenience.

[FPVCHRIS]

Same here. For 1500-2000 this is unacceptable, when I called tech support, they acted like they had no clue about this, yeah right

[Porongoso]

Same in Argentina, they have no clue, nor they are willing to come to this forum to check, they refused my warranty, Samsung stole my money, i'm going to seek 

[userjfl70uXpYT]

Samsung support told me today to not send the soundbar in for repair. They are working on a firmware update that could possibly be released later this week. I will need to USB flash as I can no longer connect to Wifi since the brick update.

[Vandellio86]

Thanks for the update, mines booked in for repair next Tuesday as I didn't know about this till now. Will hold out and hopefully get a fix before next week.

[Bman1096]

USB is dead as well so hopefully they will figure something out.

[tofa21]

I think Samsung should state an apology for the mistake and also give Eclipsa update as a compensation. Although still it's a big pain and torturing for brain to bear all this. But at least a nice future proofing update might help. 

[diyapex993]

HW-S800D bricked as well. Going to try and USB update the firmware tonight. Ridiculous.