Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Adma]

I am waiting for my Q990D to be collected tomorrow with same fault as everyone else on forum it is 5 months old.  I hope they can access the PCB fairly quickly, if it is going to be a very prolonged repair, then I shall use the Consumer Rights Act 2015 and demand that the retailer I bought from either ensures that the repair is done in a reasonable time as the Act requires, replace the product or give me a full refund.  This is our right under the 2015 Act in the UK.

[GTJOE98]

Yup, same issue here. It was working fine...until the update. I did the the Samsung "Cares" text help with no result. I just set mine up after wall mounting my new 75" QN800C so it was only up and running for a bit over a month. They said to return it to the place in NJ for repair. I still had the original box/packaging so I carefully boxed it up....everything but the power cords and remotes as per the instructions from the Techeim outfit. They received it on March 14th. 

I received an update from them saying there's a scratch on the front of the unit....which there wasn't went I packed it up. I knew this was going to happen...send in my pretty much brand new unit for a repair needlessly caused by Samsung, and now I'll get it back damaged by them. So goes it for my new soundbar!! Great job Samsung!! I should have just kept my13 year old Panasonic Plasma TV and Yamaha Soundbar system. No problems with either over all the time I had them. At this point, I'll never recommend Samsung to anyone!

UPDATE March 17th. Just received a text stating that the soundbar has been repaired and is being shipped via UPS back to me. According to the repair statement...Techeim found "Stuck on "TV-eARC" mode" issue. Quality test passed after Defective part ( main-pcb) replacement." They also id a Firmware version check and performed a factory reset.   I'm hoping that somehow it's not damaged as described in the e-mail I received!! It should make it back to me by Wednesday since I'm in PA and the Techeim place is in NJ. This was done under the factory warranty with no cost....just the pain in the ____ to box it up and take it to be shipped.

[DanRoss]

I was going to ship mine back then they told me to hold off. Ugh sucks I could have had mine probably fixed by now. the return/ship link they sent me to fill out for repair didn’t even work/was a broken link. 

Might just file a chargeback as I bought this 4 weeks ago come on samsung 

[papirtigris]

Same here in Hungary, it’s completely frozen, hard resets didn’t help.

edit: “it’s” is a q990d. Yeah, I’m pretty mad.

[pellro]

As instructed by Samsung last Friday, I took my 910D to an authorized service centre this morning. The mainboard will most likely have to be replaced. I tried updating with previous firmware version via usb but that didn't work. usb port seems dead. The good news is I should have it back by next week.

[Miguelgrone]

Hello, is there a way to downgrade firmware to the one posted by Samsung on website 1016? Also, any of you report issues with Alexa from previous 1017 firmware?

[MetroidTalon]

Just dropped mine off with UPS (unit only) after the people saying they need to replace the main PCB board. I took a video before and turning packing it with layer after layer of bubble wrap so they can't say there is a single dent or scratch on it. Attaching the video link to the case notes. If I get it back damaged, I will immediately open a case with Samsung and UPS for a new replacement.