Yup, same issue here. It was working fine...until the update. I did the the Samsung "Cares" text help with no result. I just set mine up after wall mounting my new 75" QN800C so it was only up and running for a bit over a month. They said to return it to the place in NJ for repair. I still had the original box/packaging so I carefully boxed it up....everything but the power cords and remotes as per the instructions from the Techeim outfit. They received it on March 14th.
I received an update from them saying there's a scratch on the front of the unit....which there wasn't went I packed it up. I knew this was going to happen...send in my pretty much brand new unit for a repair needlessly caused by Samsung, and now I'll get it back damaged by them. So goes it for my new soundbar!! Great job Samsung!! I should have just kept my13 year old Panasonic Plasma TV and Yamaha Soundbar system. No problems with either over all the time I had them. At this point, I'll never recommend Samsung to anyone!
UPDATE March 17th. Just received a text stating that the soundbar has been repaired and is being shipped via UPS back to me. According to the repair statement...Techeim found "Stuck on "TV-eARC" mode" issue. Quality test passed after Defective part ( main-pcb) replacement." They also id a Firmware version check and performed a factory reset. I'm hoping that somehow it's not damaged as described in the e-mail I received!! It should make it back to me by Wednesday since I'm in PA and the Techeim place is in NJ. This was done under the factory warranty with no cost....just the pain in the ____ to box it up and take it to be shipped.
