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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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Saturday (Last edited Saturday ) in
Home Theaterā
Soundbar is unresponsive after Samsung's automatic over the air update to version ending 1020.7 performed a few days ago. Just noticed today that the soundbar and sub are not functional. Basically, the TV can see the HDMI device is there, but does not seem to detect a signal beyond that. Buttons on soundbar so nothing, except the power button. Remote does not work either now. Others have said there is currently NO SOLUTION. Contacted tech support and they created tickets, but acted like they were unaware of the issue. I mentioned it will be a massive issue and to be ready for a busy week. š
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Saturday in
Home TheaterGood luck!
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Saturday in
Home TheaterIt looks like most of the Q-Series is affected by the 3/10/2025 firmware update. I am unable to use my system at all.
The system is not visible in Smart Things, remote commands do not work. No response from bar while trying to apply factory reset. I called in and the support rep said they have no resolution for the issue for the 990D or the 910 at this time. Shortly after I received a text message saying the ticket was completed. I wrote in chat and they also have no clue what is going on and created a ticket and that is it.
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33m ago in
Home Theater- Mark as New
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Saturday in
Home TheaterLike many others here, my HW-Q800D is completely bricked after the most recent firmware update. Stuck in e-arc mode, and the remote and physical buttons do nothing. Hoping to make another post so Samsung addresses this asap. Itās ridiculous to have a firmware update render a ātop of the lineā soundbar like this completely useless. Their suggestion is to send it in for repairs, luckily with no cost to me, but who knows how long theyāll keep it for and what the turn around time is like.
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Saturday in
Home TheaterSame here with same model. They also told me to send it in for repair, but I had to pay shipping cost myself.
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Saturday in
Home TheaterIs yours still within the warranty period?
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Saturday in
Home TheaterYes, but I did not buy it directly from Samsung, so that's why I had to pay I guess. But it's easier for me to just ship the sound bar (without subwoofer) to Samsung than bringing the whole package back to the store I bought it from.
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Saturday in
Home TheaterLet me know how you turn out, Iāll do the same!
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Sunday in
Home TheaterI wish to make the following clear on our āConsumer Rights Act 2015ā
When dealing with a faulty electrical item in the UK, your consumer rights, particularly when you prefer a replacement over a repair, are largely defined by the Consumer Rights Act 2015. Here's a breakdown:
Key Consumer Rights:
* Goods Must Be of Satisfactory Quality:
* This means the item should meet the standard that a reasonable person would consider satisfactory, taking into account the price, description, and any other relevant factors.
* Goods Must Be Fit for Purpose:
* The item should do what it's supposed to do.
* Goods Must Be as Described:
* The item must match any description given to you by the retailer.
Rights and Remedies:
* Short-Term Right to Reject (30 Days):
* If the electrical item is faulty within 30 days of purchase, you have the right to reject it and receive a full refund.
* Right to Repair or Replacement:
* After 30 days, you have the right to request a repair or replacement.
* The retailer gets to choose whether to repair or replace, but:
* You can state your preference.
* If one option is disproportionately expensive or impossible, the other option becomes the legal choice.
* It is important to note that you are able to request a replacement.
* Final Right to Reject:
* If a repair or replacement is unsuccessful, or if it's not provided within a reasonable time, you can claim a final right to reject the goods and receive a refund.
* A deduction may be made for usage.
Manufacturer's Fault:
* Even if the fault is due to a manufacturing defect, your contract is with the retailer. Therefore, your legal rights are primarily against the retailer.
* Manufacturer warranties are in addition to, and do not replace, your statutory rights.
Key Considerations:
* Evidence:
* Keep records of your purchase, any communication with the retailer, and any evidence of the fault.
* Retailer Responsibility:
* The retailer cannot simply refer you to the manufacturer. They are responsible for addressing your consumer rights.
In summary:
* While the retailer may offer a repair, you have the right to request a replacement.
* If the retailer is being difficult, remember to state that you are aware of your rights under the consumer rights act 2015.

