I wish to make the following clear on our āConsumer Rights Act 2015ā
When dealing with a faulty electrical item in the UK, your consumer rights, particularly when you prefer a replacement over a repair, are largely defined by the Consumer Rights Act 2015. Here's a breakdown:
Key Consumer Rights:
* Goods Must Be of Satisfactory Quality:
* This means the item should meet the standard that a reasonable person would consider satisfactory, taking into account the price, description, and any other relevant factors.
* Goods Must Be Fit for Purpose:
* The item should do what it's supposed to do.
* Goods Must Be as Described:
* The item must match any description given to you by the retailer.
Rights and Remedies:
* Short-Term Right to Reject (30 Days):
* If the electrical item is faulty within 30 days of purchase, you have the right to reject it and receive a full refund.
* Right to Repair or Replacement:
* After 30 days, you have the right to request a repair or replacement.
* The retailer gets to choose whether to repair or replace, but:
* You can state your preference.
* If one option is disproportionately expensive or impossible, the other option becomes the legal choice.
* It is important to note that you are able to request a replacement.
* Final Right to Reject:
* If a repair or replacement is unsuccessful, or if it's not provided within a reasonable time, you can claim a final right to reject the goods and receive a refund.
* A deduction may be made for usage.
Manufacturer's Fault:
* Even if the fault is due to a manufacturing defect, your contract is with the retailer. Therefore, your legal rights are primarily against the retailer.
* Manufacturer warranties are in addition to, and do not replace, your statutory rights.
Key Considerations:
* Evidence:
* Keep records of your purchase, any communication with the retailer, and any evidence of the fault.
* Retailer Responsibility:
* The retailer cannot simply refer you to the manufacturer. They are responsible for addressing your consumer rights.
In summary:
* While the retailer may offer a repair, you have the right to request a replacement.
* If the retailer is being difficult, remember to state that you are aware of your rights under the consumer rights act 2015.
