Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Adma]

An excellent clarification of our consumer rights in the UK.  Hopefully if consumers affected by this in the UK do not get repairs in good time or are being fobbed off, they can invoke the legislation, against the retailer.  It should also be noted that the Act covers products for up to six years, so people should not be overly concerned that they may be out of the one year manufacturers warranty, it is irrelevant to the Consumer Rights Act.

[Adma]

I forgot to mention.  I contacted my retailer first and they said I could contact Samsung directly who could deal with the issue speedily and gave me their contact number.  I did this so that should Samsung not be able to carry out the repairs or supply a new unit, I would not have muddied my claim against the retailer since they guided me towards Samsung.  

[jvaarre]

Q990 bricked Friday Mar 14th.

[BlockF16]

Q990D is also bricked. Prior to me finding out about this issue, I had already chatted with Samsung Tech support and since it was under warranty they sent me a UPS Label to ship it for repairs (US located).  I'm not looking forward to figuring out how to package this unit so it doesn't get damaged, so I contacted the Samsung Repair Center Techeim, Inc and asked about providing funding for UPS to package it (diversifying liability) and was quickly scoffed as it was "my responsibility for packaging" their defective unit. I attempted to send them an email as a follow up and it's not a valid email/**bleep** undeliverable (classic...)

I'm fine with shipping it back if they will fix it. I'm not cool with having to pay out of pocket so that won't get damaged enroute when it was Samsung's problem to begin with. This is just a bad way of doing business for your customers. 

[BlockF16]

not sure why it bleeped my "post_master" undeliverable sentence. 

[JHB1970]

Not just the Q990D. I'm in the UK with an S60D and it bricked on Thursday. Exactly the same symptoms as others have described with the Q990D. Spoke with Samsung on Friday. I'm under warranty and they're sending a local technician on the 24th...

[DARKDEALX-23]

@WK2122 , the worrying part is what condition would it arrive back in?

[userlh1xWi8o8j]

My soundbar Q-990D freeze on BT mode. Unable to change to any other modes. Unable to factory reset. Unable to update firmware. Unable to adjust volume, modes, or anything. When turn off, it appear BYE and freeze for 30 second shut down. When it's on, it needs few minute to be able to turn off. When it's on, It automatically switch to BT mode. The device on the smartthings also be frozen. It freeze the app if I tried to update firmware by the app. 
When I tried to factory reset the BT on screen flash 1 time and back to BT mode. When I press volume up or down, it appears 8 on screen. 

Any helps please ! 

[ThacVu]

Me too, anyone help me, pls

[Klon64]

Happened Just now to me too, please Help.