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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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yesterday in
Home TheaterSame issue, customer service ran me through all the basic troubleshooting and nothing. Have a ticket in and waiting for a call.
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yesterday in
Home TheaterThe same problem q930d - Poland
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yesterday in
Home TheaterChecking in, same issue with a 10-month old device. Hope Samsung can engineer a solution rather than having everyone return their device.
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yesterday in
Home TheaterIāve got the same exact issue on my HW-Q990D soundbar. Firmware auto updated and it seems to have bricked it. No response even after powering down the soundbar for an hour. Canāt even reset it as there is no response and the screen doesnāt even light up! Horrendous only had it for 4 months or so.
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yesterday in
Home Theaterthe same problem q990d - TURKEY
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yesterday in
Home Theaterthe same problem q990d - Poland
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yesterday in
Home Theatersame issue with a q700D, bircked yesterday. Any fixes yet?
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yesterday in
Home TheaterIām experiencing the same issue with my HW-Q990D soundbar. It automatically updated through the SmartThings app yesterday and then suddenly stopped working. Now, I can only turn it on and off, none of the other buttons respond. In the SmartThings app, it appears offline, but I can still check the firmware version, which shows 1020.7. Iāve tried all the recommended solutions, including resetting the soundbar, but nothing worked. I also contacted Samsungās chat support. We went through all the reset steps together, but the issue persisted. Theyāve escalated the case, and Iām currently waiting for their response.
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yesterday in
Home TheaterHi,
I am busy on more forums with this. Mine also broken but in Netherlands there is somebody who did the update on the exact day the firmware was on Samsung website. So before over air auto update. His system is still working. Seems to be the over air update is not fully going OK so now we have a broken soundbar.
If they find a way the downloadable firmware will be install over the original broken software via service port than it should be possibly solved...
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yesterday in
Home TheaterI confirm that I updated my Q990D and my two music frames via USB, and all is up and running with no issues.

