Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: Thursday)
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Jwrc
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

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Kalven
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Samsung same issue, whatā€™s the fix.

 

i removed from smart things to re-add and it canā€™t find now

Members_H4PoDAR
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I had the same issue it is stuck on tvearc will not reset by the buttons being non responsive  I only had this for a month the soundbar will not reconnect to smart things app Samsung set up a ticket  the girl told me to only send the soundbar Iā€™m glad I called back  she did a video share to see if I did the reset and to see the issues  I called back in the morning and was told to send the sub and rear speakers also so Iā€™m glad I followed up but  that update bricked all

our units  the only suggestion is to  send it in for repairs which really sucks 

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Shawi
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Same issue

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Phruff
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Same issue, customer service ran me through all the basic troubleshooting and nothing.  Have a ticket in and waiting for a call. 

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xomaszi93
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 The same problem q930d - Poland

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McNednarb
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Checking in, same issue with a 10-month old device. Hope Samsung can engineer a solution rather than having everyone return their device. 

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msmajeed
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Iā€™ve got the same exact issue on my HW-Q990D soundbar. Firmware auto updated and it seems to have bricked it. No response even after powering down the soundbar for an hour. Canā€™t even reset it as there is no response and the screen doesnā€™t even light up! Horrendous only had it for 4 months or so. 

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bth92
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the same problem q990d - TURKEY

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Patpe
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the same problem q990d - Poland 

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Rafaman
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same issue with a q700D, bircked yesterday. Any fixes yet?

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