Original topic:

Samsung qn75q7 shuts down hourly

(Topic created: 04-27-2024 10:15 AM)
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chadMueller
Constellation
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Home Theater

This has been happening consistently now daily.

https://youtube.com/shorts/r22rCVBqt_A?si=CyYQhEF-HBk3ViWx

I’ve removed inputs, switched HdMi.

I’ve unplugged Samsung one hub and plugged back in and the tv is still rebooting.

TV is 4-5 years old

No idea what’s happening

Please help

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1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Home Theater

Hello! Thank you so much for posting about this. I completely understand your concerns with the tv rebooting every hour. I'll be more than delighted to assist. Does the Tv stay on long enough to navigate through channels? If so we would need to check the tv for recent software updates. If the tv had a recent update the next step would be to factory reset the tv. Here is a link you might find helpful: https://www.samsung.com/us/support/answer/ANS00077524/