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Original topic:

Samsung un40j5200afxza sound bar help

(Topic created: 07-20-2022 03:31 PM)
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userBtdhVfwAMq
Constellation
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Home Theater

I can't seem to get the audio outputs to work on my sound bar I just bought. I use the 2 plugs (red/white) that goes to a single plug that plug into the sound bar. I know the sound bar works because I can connect via Bluetooth and listen to music on my phone how to I get the ext outputs to work onto my sound bar?

 

Thanks in advance.

 

 

 

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/#no-sound-when-devices-are-connected-... Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/#no-sound-when-devices-are-connected-... Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location