I had this player connected to a Smart TV and it played everything. Since I moved into a Home Theatre Setup with a Yamaha RX-V685 Receiver and a Benq Tk-850 4k projector it will only play 4K discs. As soon as I put an ordinary disc in the cradle and insert I get no picture or sound. I have tried numerous DVD's all region 4, all clean with the same result. Once I return a 4k dvd to the cradle all good again.
Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110409/ If this does not help I recommend letting a service technician have a look. As we would like to Gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
I have exactly the same setup and exactly the same problem. I also get no response when I insert a 4mpeg video into the USB Drive. Nothing. All seems to work OK with 4K DVD's but ordinary dvd's (which is most of my collection) simply won't work. I have checked every possible setting I can think of (but also have no idea why the Receiver has to be set at 1.4 and not auto to work. This is supposed to be a good quality 4k/Blu Ray player.
An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110409/ If this does not help I recommend letting a service technician have a look. As we would like to Gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
