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Original topic:

soundbar remote not working

(Topic created: 04-20-2022 04:40 PM)
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userwHTvscyXQ0
Constellation
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Home Theater

I can't control my soundbar remote. Face reads "Hello" and I can't move beyond that point.  I have no sound on TV now.  Have checked all connections and Turned it off with no results.

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator