Original topic:

3rd Rack Stuck

(Topic created: 04-15-2024 02:50 PM)
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jerseyale
Astronaut
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Kitchen and Family Hub

The third rack in my dw80b7071us won't slide out. The problem is the rail on both sides. I can't see any obstruction. Each rail will come out about an inch before stopping. (photos below)

I saw this post: https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/DW80R7061UG-3rd-rack-rail-wont-slide/td-p... but it doesn't tell you how to fix the rail, only how to take the rack off the rail. I looked in the manual for my specific dishwasher but that didn't have a fix either.

Also found this on reddit (yikes):  https://www.reddit.com/r/appliancerepair/comments/vocsw1/samsung_top_control_stormwash_42db_3rd_rack... saying that there is a stopped/block to keep the third rack from being pushed in too far, and that on his dishwasher the stopper got past the wheels. His fix was to force something between the wheel and the rail to get it back in place. Seems like not a great idea.

Any suggestions on how to actually fix this?

Thanks!

 

First photo is closed (you can see the wheel behind the first opening); second is of it open as far as it will go, about an inch.Closed.pngOpen.png

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