Bespoke 4-Door Smart French Door Refrigerator Refrigerator Doors Not Aligned

[jenatx]

Just purchased the Bespoke Refrigerator Model #RF29BB86004M.

One of the top doors is about 5mm higher than the other. According to the manual, the fix is to add one of the included snap rings between the door grommet and hinge.

The thickest snap ring is just over 2mm though, so when I put it in I still have an almost 3mm height difference, and the manual warns against using multiple snap rings.

Is there another way to adjust the door heights?

[GaryB82 · Accepted solution]

I would suggest contacting Support at the link below they would be able to help better.

https://www.samsung.com/us/support/contact/