JUMP TO SOLUTION Solved

Original topic:

Bespoke AI Jet Vacuum, Diagnositc Messages

(Topic created: 03-07-2024 12:28 PM)
560 Views
Barb ZB
Constellation
Options
Kitchen and Family Hub

I purchased a Bespoke AI Jet Vacuum and am continually having diagnostic error messages, telling me to "clean the micro filter and dustbin".  Today the message doesn't clean even though I washed out the micro filter and dustbin with water.  I have pushed the button to clear the dustbin and the message in the window remains the same in the diagnostic part of the message.

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the information on page 21 and page 26 of the user manual to help with this. You can find the user manual here: https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA....

 

If this does not help then this will be something that will require service. Depending on your warranty you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the information on page 21 and page 26 of the user manual to help with this. You can find the user manual here: https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA....

 

If this does not help then this will be something that will require service. Depending on your warranty you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/