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03-07-2024 12:28 PM in
Kitchen and Family HubI purchased a Bespoke AI Jet Vacuum and am continually having diagnostic error messages, telling me to "clean the micro filter and dustbin". Today the message doesn't clean even though I washed out the micro filter and dustbin with water. I have pushed the button to clear the dustbin and the message in the window remains the same in the diagnostic part of the message.
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03-20-2024 12:08 PM in
Kitchen and Family HubHello! Thank you for reaching out! I would recommend trying the information on page 21 and page 26 of the user manual to help with this. You can find the user manual here: https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA....
If this does not help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
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03-20-2024 12:08 PM in
Kitchen and Family HubHello! Thank you for reaching out! I would recommend trying the information on page 21 and page 26 of the user manual to help with this. You can find the user manual here: https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA....
If this does not help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.