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Bespoke Refrigerator Panels Not Installed

(Topic created: 06-26-2021 09:24 AM)
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user6naZk3yT8Z
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Kitchen and Family Hub
Hi there, I received a Bespoke four-door refrigerator today. However, the installation team did not install the panels as they didn't know how to. They left us with four boxes of panels and the refrigerator exposing inner metal parts. Should I install panels by myself? Any available instructions/videos?
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Anonymous
Not applicable
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I am sorry to hear about this. Can you tell me where the unit was purchased?

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nanette28
Asteroid
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I also was told that the panels were my responsibility to put on. Lucky for me my handyman was there and he did it.

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nanette28
Asteroid
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I ordered my bespoke through Samsung.

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useryoAG7unlFY
Constellation
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I found this video online. I hope it helps. https://youtu.be/mSzkCsxW_aM

I fear I might be facing the same dilemma when my Bespoke fridges arrive.

Anonymous
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Samsung recommends having the Bespoke panels installed professionally. Installing the panels on your own can potentially cause damage to the unit and void the warranty.

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user6UCBuEnYL5
Asteroid
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Kitchen and Family Hub
Unfortunately most retailers don't have professional installers available so you have no choice but to do it yourself. Best Buy told me I was on my own.
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userfsvzYXpR4T
Astronaut
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Kitchen and Family Hub

It looks pretty straight-forward to install/replace the panels if you’re at all handy: https://youtu.be/9iQeJJWl3oE

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SamsungCaleb
Samsung Moderator
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Thank you for the informational video! 


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