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Bespoke refrigerator temperature swings at one hour interval

(Topic created: 07-25-2024 01:33 PM)
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RF23BB8600QLAA Bespoke 4-Door French Door Refrigerator

Refrigerator temperature is set to 37F.

However, the temperature swings between 34.7F and 41.5F about every 50-60 minutes like a saw tooth. The panel always shows 37F.   This happens throughout the day and night when nobody is opening the refrigerator doors. 

Is this normal?

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Samsung_Moderator
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Kitchen and Family Hub

Hello! Thank you for reaching out! Yes, temperatures will fluctuate as the cooling fan will not run 24/7 and will turn on and off to keep a stable temperature. Depending on the temperature probe and where it is located it can and will show temps fluctuating as some areas can be cooler/warmer than others depending on the location. If you are having any issues with it being too warm, then service would be recommended. If you would require service you will have a few options based on your warranty.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! Yes, temperatures will fluctuate as the cooling fan will not run 24/7 and will turn on and off to keep a stable temperature. Depending on the temperature probe and where it is located it can and will show temps fluctuating as some areas can be cooler/warmer than others depending on the location. If you are having any issues with it being too warm, then service would be recommended. If you would require service you will have a few options based on your warranty.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/