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Refrigerator RF28HDEDBSR/AA compressor not working after ice maker fix

(Topic created: 07-26-2024 08:50 AM)
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Audrey3
Constellation
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Kitchen and Family Hub

Model # RF28HDEDBSR/AA

Ticket # 2307260972

Purchased Samsung refrigerator on 2015. Had three service calls regarding ice maker not working.  last work on refrigerator performed May 2024.  Now July 2024 refrigerator not cooling even though screen shows temperature of 34 F.  All food is now spoiled.  Also, water coming from ice maker. 

Called samsung and was informed that I was responsible to pay for Diagnostic service technician.  Quoted $100 for labor and $100 for diagnostic visit.  Refrigerators are supposed to last more than this and we have had so many problems with the refrigerator.  

Contacting this platform as we have only had this refrigerator  for a few years.  

Appreciate any assistance regarding this issue.   

@Samsung_Moderator

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! This type of issue would require service, due to the age of your unit this will be an out of warranty repair, you can use the following link to find a service center in your area: https://www.samsung.com/us/support/service/locations/

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! This type of issue would require service, due to the age of your unit this will be an out of warranty repair, you can use the following link to find a service center in your area: https://www.samsung.com/us/support/service/locations/