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Original topic:

Bottom Freezer door on side not sealing

(Topic created: 02-10-2024 07:20 AM)
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GmaB
Astronaut
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Kitchen and Family Hub

The freezer drawer on the bottom of my fridge/freezer is collecting frost. I can see the seal on the one side and top has a slight gap so obviously not sealing well. There had been times when reallly hard to open so maybe the force used misaligned something or ? Help. Thanks!

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hey, welcome to the community. I can definitely understand how frustrating this may be. No one wants to have a product fail on them. Let's try to alleviate some of the stress by trying this link:

 

https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-t...

 

Please read the link in its entirety to reap the full benefit of the troubleshooting. 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

 

http://www.samsung.com/us/support/service/location

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey, welcome to the community. I can definitely understand how frustrating this may be. No one wants to have a product fail on them. Let's try to alleviate some of the stress by trying this link:

 

https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-t...

 

Please read the link in its entirety to reap the full benefit of the troubleshooting. 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

 

http://www.samsung.com/us/support/service/location