Chef Collection Fridge rf34h9950s4 freezer won't go below 13°

[usernWHGSYIvCx]

I cannot seem to get the freezer temp to go below 13°.  I did a self test and it didn't report any errors.  I also set the setpoint lower to -8° and the temp didn't change.  I can change the fridge or flex zone temp with no issues.  Thanks

[usernWHGSYIvCx]

I found out something additional. If I restart the fridge the temperature for the freezer displays the setpoint temperature indicating that the freezer MAY be at the desired temp even though displaying incorrectly. After restarting, the temperature display is increasing by 1° about every 10 minutes until it gets back to 13°.

[SamsungLK · Accepted solution]

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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[SamsungLK]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!