JUMP TO SOLUTION Solved

Original topic:

DW80 Dishwasher door does not lay flat when fully opened

(Topic created: 11-04-2024 04:05 AM)
456 Views
InlandSmog
Constellation
Options
Kitchen and Family Hub
Is there an adjustment on the door springs? The door will not lay flat and makes it difficult to roll out the bottom tray.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

First, thanks for bringing this to our attention. Unfortunately, I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

View solution in context

3 Replies
PrjManager
Constellation
Options
Kitchen and Family Hub

Same here. I just bought this dishwasher and it’s hard to load dishes with the door not laying flat. Can it be adjusted or should I return it to Costco?

InlandSmog
Constellation
Options
Kitchen and Family Hub
Thank you for the reply.
Well, so far, they have not been able to fix it, so I'm getting ready to return it to Lowe's. Samsung repair only is in our area on Tuesdays and Thursdays but I can't get those days off so I guess I'm **bleep**.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

First, thanks for bringing this to our attention. Unfortunately, I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location