JUMP TO SOLUTION Solved

Original topic:

DW80M9960UG dishwasher silver ware drawer disintegrating

(Topic created: 08-31-2022 01:37 PM)
918 Views
usergycILJ64Qm
Constellation
Options
Kitchen and Family Hub

 

Dishwasher only 3-4 years old silverware drawer is disintegrating.  Never had a dishwasher have the baskets/drawers/shelves do this.  Clearly defective. Anyone else have this problem??

Contacted support - Ticket # <hidden> but NO REPLY.

 

 

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, We can certainly understand your concern with this. Based on what you've described, the best option would be to replace the cutlery basket. Due to the age of your dishwasher, you have a couple options for doing this. First, you can purchase a new basket from SamsungParts.com or by calling 1-800-627-4368. Alternatively, you also have the option to use the following link to locate a service center in your area to replace the damaged parts for you. http://www.Samsung.com/us/support/service/location 

 

View solution in context

2 Replies
Options
Kitchen and Family Hub
Can they be replaced? Call them/text chat
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, We can certainly understand your concern with this. Based on what you've described, the best option would be to replace the cutlery basket. Due to the age of your dishwasher, you have a couple options for doing this. First, you can purchase a new basket from SamsungParts.com or by calling 1-800-627-4368. Alternatively, you also have the option to use the following link to locate a service center in your area to replace the damaged parts for you. http://www.Samsung.com/us/support/service/location