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Microwave combo oven not heating

(Topic created: 08-26-2022 02:29 PM)
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userbyE7BlPIx4
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Kitchen and Family Hub

My microwave started making a strange noise and not heating, called Samsung and all they did was have me turn it off and back on and said I had to call a technician.

Has anyone else had this problem and how did you resolve it?

 

Thanks!

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hi there, We appreciate you reaching out about this. It sounds like you've already been through some troubleshooting steps for this issue. I am going to provide the following link to our full troubleshooting guide, with steps on what to do if your microwave is not heating: https://www.samsung.com/us/support/troubleshooting/TSG01001963/

Once all of these steps are completed, if the microwave is still not heating, it will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/microwaves/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, We appreciate you reaching out about this. It sounds like you've already been through some troubleshooting steps for this issue. I am going to provide the following link to our full troubleshooting guide, with steps on what to do if your microwave is not heating: https://www.samsung.com/us/support/troubleshooting/TSG01001963/

Once all of these steps are completed, if the microwave is still not heating, it will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/microwaves/