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Dishwasher DW80r2031US/AA not heating.

(Topic created: 11-07-2024 05:11 PM)
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nvsturgill
Constellation
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Kitchen and Family Hub

My dishwasher has stopped heating, it has 2 flashing lights, the "heavy" and "express 60" light. I have restarted the dishwasher and flipped my breaker and gave the washer a few min before flipping everything back on and trying another cycle but that did not work. I pulled the machine out and flipped it on its side and saw that one of the wires connected to the heating element looked burned. I unplugged both wires from the heating element and did an ohm test and the element had good continuity. I believe it is an issue with the wire but I don't know if there is also a potential issue on the control board or if there are any fuses in the dishwasher that also could have burned out. Any further guidance on how to diagnose the issue? 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! This is something that will require service. Unfortunately, we would be unable to assist with diagnosing issues like that. We can only do troubleshooting. I would recommend calling in directly at 1 (800) 726-7864