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Original topic:

Dishwasher Waterwall will not stop moving

(Topic created: 08-26-2023 07:51 AM)
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uservdHqgXuvMK
Constellation
Options
Kitchen and Family Hub

As soon as you power the dishwasher on, the waterwall begins moving.  It continuously moves as soon as it's powered on and doesn't stop until it's turned off.  It even moves in the drying cycle.

 

Any suggestions on cause and/or fix?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey there! I can totally understand how frustrating this is and am happy to help! I suggest making sure the reflector itself is installed correctly and resetting the dishwasher. If neither of those solve the issue, the dishwasher will need service. 

Please feel free to reach out to us directly via one of the following options with a link to our thread along with your full model and serial number. 


Private Message any of the moderators via community
Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

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2 Replies
IvanSung
Constellation
Options
Kitchen and Family Hub

Got the same. Started this morning

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hey there! I can totally understand how frustrating this is and am happy to help! I suggest making sure the reflector itself is installed correctly and resetting the dishwasher. If neither of those solve the issue, the dishwasher will need service. 

Please feel free to reach out to us directly via one of the following options with a link to our thread along with your full model and serial number. 


Private Message any of the moderators via community
Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

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