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‎07-31-2022 01:55 AM in
Kitchen and Family HubHi,
I have just had the 4 door Samsung Family Hub installed. I notice that there are comments about the top left hand drawer won't stay open - I wish I had seen these comments.
Samsung could you please advise how to fix this problem because it is very difficult to put anything in the fridge through the one drawer only.
The fridge is level and have read the comments so adjusted the legs.
Solved! Go to Solution.
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‎08-02-2022 07:30 AM in
Kitchen and Family HubHi there! I definitely understand the frustration with your refrigerator door not opening properly. I'm providing a link below to our troubleshooting guide on adjusting the refrigerator doors. It has step by step instructions on how to adjust each of the doors on a Samsung refrigerator. Using these steps you should be able to adjust the door to a position where it opens and closes properly.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
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‎11-08-2023 09:39 AM in
Kitchen and Family Hub- Mark as New
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‎11-07-2023 09:17 AM in
Kitchen and Family HubThere are several posts on this issue of the upper left door not staying open and it appears to be a design flaw. We've had Samsung service out to the house to check leveling and door position and were told that is the way the door is suppose to act.
The beverage center option, while very cool, causes the issue which is annoying when trying to access the left side of the fridge to put in a large tray or just load groceries in general. Opening the doors and then hurrying to get the item inside before the door closes is a challenge. We've resorted to propping the mayo jar at the hinge to prevent the door from closing.
Samsung - you need to fix this! Love the fridge except for this "feature".
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‎11-07-2023 09:52 AM in
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‎11-08-2023 09:09 AM in
Kitchen and Family HubThank you for the suggestions. We had a Samsung repair tech out yesterday to ensure the fridge was level and to align the doors. He told us the issue with the left upper door is the normal function and that many people are unhappy with the Bespoke refrigerators with the beverage centers because of this issue. The hinge on the left door wasn't designed to stay open given the extra weight of the beverage center.
We just have to live with it.