Original topic:

Error Codes RFG237AABP/XAA

(Topic created: 07-27-2022 05:25 PM)
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user56p6IoxYNL
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Kitchen and Family Hub

Good evening respected members,
I have a Samsung RFG237AABP that has been giving me a lot of troubles lately with the icing around the evaporator fan.
Trying to figure our if the self test yields any useful information I followed the steps and got the code attached in the files below.
Can anyone kindly help decipher what this means? I am trying to decide how complicated this problem is.
Thank you so much for your kind help.

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user56p6IoxYNL_1-1658967874230.png

 

 

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hi there, I can definitely understand your concern with these error codes on your refrigerator. First, I recommend following the steps in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01003409/

Once these steps are completed, if you are still seeing the error codes, the refrigerator will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely understand your concern with these error codes on your refrigerator. First, I recommend following the steps in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01003409/

Once these steps are completed, if you are still seeing the error codes, the refrigerator will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/