Original topic:

Waterwall motor issue?

(Topic created: 05-31-2024 05:14 PM)
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Krzenski
Constellation
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Kitchen and Family Hub

IMG_9088.jpeg

Dishwasher is not cleaning the bottom level properly as the water wall reflector piece that moves back and forth on the track system is continuously only making it to this point and getting stuck. Is the only fix a new motor or could a simple reset potentially get it fixed? I’m not getting any error codes. 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! That's strange to not get an error code if the water wall reflector is getting stuck. I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01001927/. This is for the water wall getting stuck issue even though yours does not have an error code it's still recommended to attempt the steps.

 

If this does not ehlp then this will require service. Depending on your warranty you will have a few options,

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! That's strange to not get an error code if the water wall reflector is getting stuck. I would recommend trying the steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01001927/. This is for the water wall getting stuck issue even though yours does not have an error code it's still recommended to attempt the steps.

 

If this does not ehlp then this will require service. Depending on your warranty you will have a few options,

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/