Original topic:

Family Hub Apps not working

(Topic created: 11-12-2023 01:31 PM)
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user5mCpr18akY
Constellation
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Kitchen and Family Hub

I purchased my Samsung smart hub refrigerator, October 4, 2022 for the past 5 to 6 months. My family hub apps are none of them working. I cannot even update my calendar. I have re-tried switching the Internet I had a Internet service provider come check to see there’s nothing wrong with my Internet none of the family hubs on the Samsung side or allowing me to login. Help!!!!

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Thanks so much for providing that. I have a couple links that may be helpful for this. The first link is a troubleshooting guide on connecting the SmartThings app. This guide features information about what to do if your appliance does not connect properly. The second link I'm providing has additional information and steps regarding error codes you may see on your refrigerator. 

1. Connection Troubleshooting Guide:

https://www.samsung.com/us/support/troubleshooting/TSG01110841/#set-up-a-smartthings-wi-fi-hub-using...

2. Error Codes:

https://www.samsung.com/us/support/troubleshooting/TSG01003409/

However, if none of these steps resolve the issue, I would recommend reaching out to our dedicated SmartThings team for further assistance. You can reach them directly by calling 1-866-813-2404. 

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3 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for reaching out about this. I'd like to help get this resolved. First, could you please provide the model number for your refrigerator so that I can look up more specific details about it? Additionally, could you give some more details on the symptoms you're experiencing? Lastly, Are you receiving any error messages when you try to connect; or are you able to connect and then unable to use the apps? 

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user5mCpr18akY
Constellation
Options
Kitchen and Family Hub

Model number RS2725561SR/-AA

Error Code 106

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Thanks so much for providing that. I have a couple links that may be helpful for this. The first link is a troubleshooting guide on connecting the SmartThings app. This guide features information about what to do if your appliance does not connect properly. The second link I'm providing has additional information and steps regarding error codes you may see on your refrigerator. 

1. Connection Troubleshooting Guide:

https://www.samsung.com/us/support/troubleshooting/TSG01110841/#set-up-a-smartthings-wi-fi-hub-using...

2. Error Codes:

https://www.samsung.com/us/support/troubleshooting/TSG01003409/

However, if none of these steps resolve the issue, I would recommend reaching out to our dedicated SmartThings team for further assistance. You can reach them directly by calling 1-866-813-2404.