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Original topic:

Flex duo stove divider not working

(Topic created: a month ago)
Jakewilson86
Constellation
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Kitchen and Family Hub

Recently purchased the flex duo range been wanting one for years. Sadly this is only products from Samsung that has let me down.

 

After using full oven divider out to air fry I can't seem to get it to go back to split oven. Divider in correct slot and see the pin in back all the way in and close door only lights up top oven to be used. 

 

Please someone help me figure this out very frustrating to buy $2600 range that doesn't work correct. In last year I have purchased $7500 worth of Samsung appliances and now this issue making me double think future purchases.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/answer/ANS00060968/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/answer/ANS00060968/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location