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Freezer having cracks on the inside

(Topic created: 06-22-2022 02:31 PM)
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userNU8YSPfTOc
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Kitchen and Family Hub

I’ve have my refrigerator for 3 years. Rs25j50* The freezer side has been freezing up to the point where it’s a block of ice. Then then both side don’t get cold. Now the freezer walls have cracks in them. Is this covered under warranty 

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Samsung_Moderator
Community Manager
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Kitchen and Family Hub

Hi there! I can definitely understand your concern with the issues you're experience with your freezer. First, I'm providing the following link to the terms and conditions of the manufacturer's warranty for this model: https://www.samsung.com/us/support/service/warranty/RS25J500DBC/AA

Additionally, I have this link to our troubleshooting guide for the ice build up in your freezer: https://www.samsung.com/us/support/troubleshooting/TSG01109866/

However, the cracks in the freezer will require service. You can use this link to locate an authorized service center in your area: http://www.Samsung.com/us/support/service/location 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely understand your concern with the issues you're experience with your freezer. First, I'm providing the following link to the terms and conditions of the manufacturer's warranty for this model: https://www.samsung.com/us/support/service/warranty/RS25J500DBC/AA

Additionally, I have this link to our troubleshooting guide for the ice build up in your freezer: https://www.samsung.com/us/support/troubleshooting/TSG01109866/

However, the cracks in the freezer will require service. You can use this link to locate an authorized service center in your area: http://www.Samsung.com/us/support/service/location