Original topic:

Fridge is saying door open

(Topic created: 05-22-2022 08:33 PM)
uservkyIE0WRt1
Constellation
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Kitchen and Family Hub

I recently moved and had to take the doors off of our Samsung smart fridge after putting it all back on it will not stop alerting that the door is open? The ice and water will not work and it also will not show the inside view with the cameras. I checked multiple sites and tried re setting and checking the wires nothing is working??? 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello, I can definitely understand the need to have your refrigerator doors closing properly. But not to worry, this is usually an easy fix. I'm providing a link below to a guide with step by step instructions on how to adjust the doors to resolve this. 

https://www.samsung.com/us/support/troubleshooting/TSG01001017/

Once these steps are completed, if the doors still won't close correctly, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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2 Replies
Lrock
Comet
Options
Kitchen and Family Hub
run a self diagnostic-test, > POWER FREEZE : POWER COOL : POWER FREEZE : POWER COOL, should beep and display will give an error code, if no power button just hold freeze and cool buttons for 3 seconds to enter self diagnostic mode
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello, I can definitely understand the need to have your refrigerator doors closing properly. But not to worry, this is usually an easy fix. I'm providing a link below to a guide with step by step instructions on how to adjust the doors to resolve this. 

https://www.samsung.com/us/support/troubleshooting/TSG01001017/

Once these steps are completed, if the doors still won't close correctly, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/