Original topic:

Rubber Feet for Samsung Grate

(Topic created on: 2/20/21 7:23 AM)
usertpzYlszfRl
Constellation
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Kitchen and Family Hub

I have searched hi and low for a place to order a grate for my gas range. I have a rubber foot issue and have read, at numerous sites, that Samsung suck when it comes to the rubber feet. You ultimately must purchase a new grate instead of $5 rubber feet. I do not a service call, I’m perfectly capable of removing and replacing a new grate. Can anyone tell me where I can order one, even if it’s an aftermarket grate. Samsung makes awesome TVs but that’s about it.

1 Solution


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Solution
SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

We are glad that you brought this to our attention. Our job is to ensure that you are satisfied with your investment. Whether your rubber feet have gone missing or melted off,  send us a private message with the following information below so that we can look into this further for you.  

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  • Full Model Code:
  • Full Serial Number:
  • Photos of your symptoms:

 

 

We do research symptoms on a case by case basis. 

 

 

Please note,  this forum is for the support of US products and customers. If your product is a non-US model please reach out to the country in which your product was manufactured/purchased for assistance: http://www.samsung.com/visitcountry


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4 Replies
userKdnRiDYtIT
Constellation
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Kitchen and Family Hub

I am going through the same issue right now 2/21/21 with Samsung. I just need the little rubber feet replaced as they have melted or fallen off. I have reached out to them through their text messaging service and they have informed me I need call the parts department  so I can purchase new grates which cost over $108. The rubber feet for all other manufactures cost $5-$10. Can we say we are being robbed? I have all Samsung items. Maybe it’s time to switch to Whirlpool, Kitchen Aid, LG anyone other than Samsung!!! This is not acceptable!!! 

user8QX03fh2ms
Astronaut
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Kitchen and Family Hub

I have the same issue with model NX58M6650WS, new in 2019.  Samsung replaced the grates the first time the feet came off, only a couple months after we bought the range.  Now that it's out of warranty, they want about $340 for more grates since they still don't have the feet separately.  That's ridiculous, and if I had known about that I would have never bought that range.  I also bought an "extended warranty" that claimed to extend the manufacturer's warranty for 5 years of coverage.  They say that since the range still gets hot, a mere wobbly grate is not a problem.  I should have bought another LG range like we had before moving!

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user8N2FGVXTQl
Constellation
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Kitchen and Family Hub

I'm having the same issue too. I would love to have a solution for this..

mc NX58H5600SS / AA
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PXL_20210220_204301905.jpg

 please lmk! Thanks. 

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Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

We are glad that you brought this to our attention. Our job is to ensure that you are satisfied with your investment. Whether your rubber feet have gone missing or melted off,  send us a private message with the following information below so that we can look into this further for you.  

Send a message on Facebook

Send Message on Twitter

Sent Message to Moderator

  • Full Model Code:
  • Full Serial Number:
  • Photos of your symptoms:

 

 

We do research symptoms on a case by case basis. 

 

 

Please note,  this forum is for the support of US products and customers. If your product is a non-US model please reach out to the country in which your product was manufactured/purchased for assistance: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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