Glass Shelf Impossible to Remove for Cleaning RF32CG5400SRAA

[KitchenMimi]

The glass shelf unit above the vegetable crisper cannot be cleaned. Juice and a few crumbs have gotten trapped between the glass and the plastic frame. There is no way to remove the glass from the frame for cleaning. All the tutorials are for other models and the product user guide completely skips over this shelf entirely. The Samsung team I have spoke to so far is clueless and just keeps sending me instructions for other models. There are no clips to release the glass and no instructions. In the meantime, it is  mold and salmonella waiting to happen. I have only had the unit for 2 months and I can't fathom years with no way to clean the shelf. This is disgusting and frankly it is a health hazard. Samsung needs to recall this shelf and replace with something functional. Model

RF32CG5400SRAA

[Regina Labrum]

I am having same issue. I have unscrewed the 2 “frames” and it was useless. 
and the glass shelf itself now is all stained. 

[JonathonBrooksRN]

This is the dumbest design ever!!! If they are going to make the glass unable to be removed then grime, germs, bacteria, and other harmful items should be able to get down in there, it should have been sealed with that intention and not just a piece of glass resting on a plastic frame. This is definitely grounds for a recall, what is samsung waiting on, someone's family to start a lawsuit because their loved ones or child got salmonella or some other kind of poisoning because they poorly designed this shelving unit??? Come on man, Samsung your better than this. 

[Gman43613]

You can take outside too and use your power washer too to get in the areas that won't clean