Original topic:

Hacked Fridge Internet

(Topic created: 05-11-2023 11:49 PM)
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CharlieAlfa
Astronaut
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Kitchen and Family Hub

Hello, it looks like someone hacked my Fridge's Family hub , they turned on the Ring app and the browser also started to work.
How can I protect it from hackers?

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can certainly undersand your concern here. First, we recommend resetting your Family Hub panel by following the steps in this link: 

https://www.samsung.com/us/support/answer/ANS00087902/

Once you have completed that, I recommend reaching out to our dedicated SmartThings team for further assistance and advice on security settings. You can reach them directly by calling 1-866-813-2404.

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Ekamek
Black Hole
Options
Kitchen and Family Hub
Change all default settings you can control including using a strong password.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can certainly undersand your concern here. First, we recommend resetting your Family Hub panel by following the steps in this link: 

https://www.samsung.com/us/support/answer/ANS00087902/

Once you have completed that, I recommend reaching out to our dedicated SmartThings team for further assistance and advice on security settings. You can reach them directly by calling 1-866-813-2404.