Do you have a model number for the Refrigerator if its model# RF32CG5100SR /RF32CG5100SRAA
Page 64 of the owners manual lists theses steps
1. To remove the ice bucket, gently lift it up, then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other hand.
2. Empty the bucket.
3. When done, put the bucket back into position. If the bucket does not fit in, turn the helix screw 90 degrees, and then try again.
If the ice bucket is not firmly inserted, turn the Helix (A) 90 degrees, and then try again.
4. After putting the bucket back into position, gently pull it down and make sure it is firmly sitting on the slot.
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