I have a model RF28. I recently bought a tabletop clear ice maker. I emptied out the ice bin, filled it with clear ice, and carefully turned off the ice maker using the control panel inside the door. I was afraid that this might not only turn off ice making, but the delivery screw as well. To my delight, clear ice was delivered through the door!
All was well, until I started getting cloudy ice luna shaped. The refrigerator had turned the ice maker back on! All of it's own accord.
What is the point in allowing the customer to turn off the ice maker if you're just going to turn it back on?
Hello! Thank you for reaching out! I'm not sure why the ice maker would turn back on after it's been turned off.I would recommend trying again to see if this occurs again. The only two ideas that could've caused this was that it was accidentally turn back on by getting pressed or when using the dispenser it was turned back on that way. But if you are having issues with your ice maker service would be required. If the troubleshooting in the following link doesn't help :https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-c.... Depending on your warranty you have a few options for service.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I'm not sure why the ice maker would turn back on after it's been turned off.I would recommend trying again to see if this occurs again. The only two ideas that could've caused this was that it was accidentally turn back on by getting pressed or when using the dispenser it was turned back on that way. But if you are having issues with your ice maker service would be required. If the troubleshooting in the following link doesn't help :https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-c.... Depending on your warranty you have a few options for service.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
