Kitchen and Family Hub

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Electric range ne63a6511ss keeps shutting off mid bake

Posted by 12-30-2023 09:27 PM in Kitchen and Family Hub

Hello, a year ago we bought this electric range and the past 2 weeks it randomly makes the chime noise when not in use like the oven is being... View Post

01-11-2024 09:21 AM

Hello @Ab37006! Thank you for reaching out! I see how this can be frustrating with your oven not sta... View Post

Dishwasher won’t play end of cycle tune

Posted by 12-30-2023 09:15 AM in Kitchen and Family Hub

Does anyone know how to turn on the Samsung tone ? I went through the settings and everything is set for on, but it won’t play at end of my... View Post

01-11-2024 09:16 AM

Hello! Thank you for reaching out! Not all Samsung dishwashers play a tone at the end of the cycle I... View Post

locked freezer door

Posted by 12-14-2023 01:21 PM in Kitchen and Family Hub

Our freezer door locked up and will not open. The handle moves but the drawer (it's a bottom freezer) is stuck very firmly in the closed... View Post

12-21-2023 11:53 AM

Hello! Thank you for reaching out! That does sound like the freezer door is frozen shut. I would rec... View Post

Sequence for calibrate Samsung oven

Posted by 12-11-2023 07:43 AM in Kitchen and Family Hub

Trying to calibrate my Samsung oven and can't find the correct sequence to get into it. View Post

12-13-2023 02:11 PM

Hey there! The following link will explain how to calibrate your oven so that it cooks properly 🙂 h... View Post

Oven turns on broiler when I open the range door,

Posted by 11-15-2023 10:05 AM in Kitchen and Family Hub

My range model number NY63T8751SS turns on the broiler when I open the range door. how do I stop this? View Post

12-12-2023 09:22 PM

I might add that Samsung was very good about fixing a similar common issue with respect to our side ... View Post

Where is the serial number on a cooktop only located?

Posted by 12-02-2023 09:31 AM in Kitchen and Family Hub

I purchased a home that came with Samsung products. I found the serial numbers for the builtin double wall ovens and the hood, but for the life of... View Post

12-09-2023 06:58 AM

Thank you for the response. What a practical place to put the serial number. LOL Now to figure out w... View Post

Rotisserie feature smart oven

Posted by 11-26-2023 10:18 AM in Kitchen and Family Hub

Hi everyone. My second hand oven (don't know the model, sorry) came with rotisserie spits but has this cover at the end of the oven (picture... View Post

11-30-2023 09:09 PM

Thank you! View Post

Auto-release on dishwasher door works intermitently

Posted by 11-21-2023 11:40 AM in Kitchen and Family Hub

We always use the same wash cycle setting and sometimes the door will pop open upon completion and sometimes it doesn't. We can't figure... View Post

11-30-2023 11:01 AM

If you haven't already done a power cycle (unplugging it or flipping the circuit breaker off for a f... View Post

Range NX60A6511SS/AA Propane not consistent on baking temp

Posted by 11-22-2023 10:29 AM in Kitchen and Family Hub

We believe our new propane range has preheat and cooking temp issues. I used the calibration method in the manuals with a store bought oven... View Post

11-29-2023 11:52 AM

Typically, ranges will cycle between temperatures to keep the oven stabilized at the degree you set ... View Post

disable refrigerator wifi

Posted by 11-26-2023 04:21 PM in Kitchen and Family Hub

I have refrigerator model RF18A5101SR/AA and am unable to get it connected to the Smartthings App. How do I disable the WiFi? Perhaps this... View Post

11-29-2023 08:09 AM

I phoned the number and received instructions for disabling the Wi-Fi. Essentially touch and hold th... View Post

Strange icon (no power?) on freezer in counter-depth four-door (RF24R7201SR/AA)

Posted by 11-25-2023 07:41 AM in Kitchen and Family Hub

After making dinner last night, including repeatedly opening and closing Fridge and FlexZone sections without an issue (lights on as usual), my... View Post

11-28-2023 07:42 PM

Thanks! That did it. View Post

All 5 Ignitors on my NX60A6511SS/AA Gas Range

Posted by 11-28-2023 03:40 PM in Kitchen and Family Hub

All 5 ignitors on my NX60A6511SS/AA gas range just stopped working. No clue why. Im able to manually light them and use them but it seems odd all 5... View Post

11-28-2023 05:31 PM

I agree that it is odd for them all to go out! There are a couple of things that you can check to se... View Post

ne63t8111ss smart control keeps disconnecting

Posted by 11-24-2023 01:10 PM in Kitchen and Family Hub

ne63t8111ss oven supposedly has smart control from the app, but it keeps disconnecting all the time. This feature was one of the main reasons for... View Post

11-28-2023 01:27 PM

Hey there! I can certainly understand how frustrating it is for your range to continuously disconnec... View Post

Electric stove knobs broken

Posted by 11-24-2023 02:06 PM in Kitchen and Family Hub

The temperature control knobs on our stove have broken 3 of 4 View Post

11-28-2023 12:21 PM

I definitely understand the request and need for the replacement part(s) at this time and recommend ... View Post

Samsung Stove Model: NE59J7850WG door will not latch

Posted by 11-22-2023 04:28 AM in Kitchen and Family Hub

Full door will not latch. If smaller top door is open, you can latch the larger door section. But when you close the smaller top door, the full... View Post

11-28-2023 11:05 AM

That sounds super frustrating! I was able to find a link with some troubleshooting steps that may co... View Post

NE63B8211SS-Induction range

Posted by 11-22-2023 08:21 AM in Kitchen and Family Hub

My range takes 90 min to 2 hrs to get to 350 degrees?! Wattage is enough and the oven is 2 months old. Any recommendations? View Post

11-27-2023 05:42 PM

I can definitely understand how frustrating that is and am delighted to assist you! Try out the foll... View Post

Oven turning on warming center by itself

Posted by 11-23-2023 12:21 PM in Kitchen and Family Hub

First- WE DO NOT HAVE KNOBS, it’s touch. our warming center keeps turning off and on by itself, symptom always present after long cooking... View Post

11-27-2023 12:15 PM

I can understand how concerning this is and am delighted to assist you! Have you done a power cycle ... View Post

induction range touch screen overly sensitive.

Posted by 11-20-2023 12:40 PM in Kitchen and Family Hub

induction range that I bought - NE63B8211SS has a touch screen that is so sensitive brushing up against it while cooking constantly tuns the oven... View Post

11-27-2023 07:12 AM

Hi there, Thanks so much for posting about this. I can certainly understand how this could be concer... View Post

Samsung Bespoke 4 Door Fridge Wont connect to Smart Things

Posted by 11-19-2023 08:11 AM in Kitchen and Family Hub

Hello! I hust bought a Samsung Bespoke 4 Door Refrigerator a few days ago and i cannot connect to the fridge with the Smart Things App at all. I... View Post

11-22-2023 06:37 AM

Hi there, Thanks so much for posting about this. I can certainly understand the frustration with not... View Post

International issue!

Posted by 11-19-2023 02:19 AM in Kitchen and Family Hub

Hello! I live in USA i bought a wall oven i italy theybsend it to me but its not working and USA and italy support they dont now how can help me.... View Post

11-20-2023 09:01 AM

"i have spoken to technical support from USA an Italy but they do not Know how can help me. oven mod... View Post

dishwasher won't start

Posted by 11-16-2023 04:03 PM in Kitchen and Family Hub

My dishwasher sounds like it's starting....does the drain at the beginning but won't cycle into clean mode. It only chimes and blinks about... View Post

11-20-2023 07:15 AM

Hi there, Thanks so much for reaching out about this. I can definitely understand the concern with y... View Post

Samsung Gas Range model NX60A6111SS

Posted by 11-17-2023 02:21 PM in Kitchen and Family Hub

Oven not working. Was texting back and forth with Samsung and after an hour they sent me a link to the owners manuel which of course I checked... View Post

11-20-2023 06:39 AM

Hi there, I'm so sorry for any confusion about this. The steps to turn off demo mode can actually be... View Post

How to Mute Alert Sounds on Range

Posted by 11-13-2023 01:49 PM in Kitchen and Family Hub

So I cant find anything in the manual for my range to silence the preheat alert. Does anyone know how I can do this? [short of throwing it off my... View Post

11-16-2023 07:02 AM

Yes! Thank you so much for providing that. Unfortunately, I did confirm that this model does not hav... View Post

Door won't stay open on 4 door flex refrigerator

Posted by 07-31-2022 01:55 AM in Kitchen and Family Hub

Hi, I have just had the 4 door Samsung Family Hub installed. I notice that there are comments about the top left hand drawer won't stay open... View Post

11-08-2023 09:09 AM

Thank you for the suggestions. We had a Samsung repair tech out yesterday to ensure the fridge was l... View Post

Dishwasher part found in filter assembly

Posted by 11-11-2023 10:08 AM in Kitchen and Family Hub

Samsung dw80j755us with Waterwall dishwasher was not draining. Removed exterior filter, extra water and internal filter, cleaned them up but... View Post

11-15-2023 07:57 AM

Hi there, Thanks so much for reaching out about this. I can definitely understand the concern of fin... View Post

Family Hub Apps not working

Posted by 11-12-2023 01:31 PM in Kitchen and Family Hub

I purchased my Samsung smart hub refrigerator, October 4, 2022 for the past 5 to 6 months. My family hub apps are none of them working. I cannot... View Post

11-15-2023 07:53 AM

Thanks so much for providing that. I have a couple links that may be helpful for this. The first lin... View Post

Bespoke fridge door alarm not working

Posted by 11-10-2023 05:24 AM in Kitchen and Family Hub

Hello, My fridge is brand new, and my door alarm does not make any sound when left open. I've tried turning the alarm icon on and off, but... View Post

11-14-2023 07:00 AM

Hi there, Thanks so much for posting about this. I can certainly understand the concern with the doo... View Post

NV51K6650SS/AA won't heat. Stuck in test mode

Posted by 11-12-2023 10:56 AM in Kitchen and Family Hub

My oven is just over 6 months old and I suspect one of my kids accidentally put it in test mode and everything I have found online does not seem to... View Post

11-14-2023 06:48 AM

That does sound frustrating! But not to worry, I've got the steps right here. Below is a link the us... View Post

Propane converted range not getting enough gas

Posted by 11-13-2023 02:45 PM in Kitchen and Family Hub

We bought a new gas range in Feb 2023. We installed the propane conversion kit and began using the range in March. I have used all burners and the... View Post