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NX60T8711SG/AA (Slide In Range): Broil temperature control only allows "Low"

(Topic created: 08-23-2022 07:05 AM)
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Members_mZGweL3
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Kitchen and Family Hub

I've been ghosted by Samsung Support so I'm trying here.

We have a NX60T8711SG/AA range. The temperature control on the control panel for the Broil function only allows us to select "Low". It should be able to toggle between "Low" and "High".
 
I've tried using the Smart Things app and I am able to set the Broil temperature to "High" from the app so the problem seems to be localized to the control panel on the appliance.
 
How can we fix the control panel on the appliance so the Broil temperature setting is fully functional?
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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hi there, I can certainly understand the frustration with having one button on your control panel not working properly. To help with this, I'm providing the following link to our guide on what steps to take if a button is not responding.  https://www.samsung.com/us/support/troubleshooting/TSG01110126/

Once these steps are completed, if the broil button is still not working, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can certainly understand the frustration with having one button on your control panel not working properly. To help with this, I'm providing the following link to our guide on what steps to take if a button is not responding.  https://www.samsung.com/us/support/troubleshooting/TSG01110126/

Once these steps are completed, if the broil button is still not working, the unit will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/