We have a Nov 2019 RF260BEAESR/AA refrigerator. The ice machine no longer automatically dumps ice. It will harvest if I push the reset/test button. The refrigerator will sound a single ding-dong after the ice maker tray finishes refilling. I have replaced the water filter. There are no error codes seen. I have also unplugged the refrigerator for 5+ minutes to reset it. The freezer temperature is ~ -10 degrees F.
Could it be a bad ice machine alone or more? If it’s the ice machine itself, replacing it is NBD
Hello! Thank you for reaching out! I see how this can see how this can be frustrating with your ice maker not working properly. I would recommend trying the steps in the following link.
If this does not help then service would be recommended. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I see how this can see how this can be frustrating with your ice maker not working properly. I would recommend trying the steps in the following link.
If this does not help then service would be recommended. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
