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Original topic:

RF261BEAESR ice maker not dropping ice

(Topic created: 04-24-2023 01:41 PM)
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grumpy1956
Constellation
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Kitchen and Family Hub

Ice maker in bottom freezer drawer is not dropping ice. Water tube continued to provide water to ice maker causing water to overflow and spill into ice container below ice maker causing a sheet of frozen ice. Manually defrosted refrigerator, removed ice from ice maker and ice maker still not dropping ice. Thoughts?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out!  I can see how this can be frustrating with your ice maker not dropping the ice. I would recommend trying the troubleshooting steps in the following link. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

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2 Replies
Danielle34
Cosmic Ray
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Kitchen and Family Hub
I have a problem with our refrigerator it thawing stuff out and my other side go to the bad
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out!  I can see how this can be frustrating with your ice maker not dropping the ice. I would recommend trying the troubleshooting steps in the following link. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

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