Kitchen and Family Hub

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I accidentally broke a part off of my Samsung fridge.

Posted by 04-26-2022 03:28 PM in Kitchen and Family Hub

Recently I was trying to get something out of the freezer but I accidentally broke off a part in the process. After this the water and ice... View Post

04-27-2022 06:44 AM

Hi there! I can certainly understand your concern with this broken part. You can purchase replacemen... View Post

Refrigerator family hub touchscreen unresponsive/display doesn't work

Posted by 11-20-2018 05:45 PM in Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I... View Post

04-26-2022 11:59 AM

I see lots of people having issues with their family hub & touch screen not responding. I tried to r... View Post

Gas range clock frozen

Posted by 04-25-2022 03:37 AM in Kitchen and Family Hub

I have an NX58M6850SS/AA and the clock is frozen. If I manually set it, then it will change. If I open the range in Smartthings I can set the... View Post

04-25-2022 06:51 AM

I can definitely understand how frustrating this may be. When you manually set it, it works as inten... View Post

Glass Stove Burner Replacement

Posted by 04-23-2022 03:57 PM in Kitchen and Family Hub

Hi I have an electric glass stove. I one of the burners stopped working. I decided to replace it. I openned the stove and found that the burner... View Post

04-24-2022 09:46 PM

Thanks for the advice, I'll try it View Post

Cleaning small pieces of vegetables from front of vegetable drawers

Posted by 04-21-2022 06:24 PM in Kitchen and Family Hub

I have a 3 door Samsung refrigerator, RF2220NCTASR/AA. The bottom of the vegetable drawer fronts overlap with the bottom of the drawer so that... View Post

04-24-2022 06:54 AM

Hi there! Thanks so much for asking about this. I have a couple links I believe can help with this. ... View Post

Please give me back my soft brush!

Posted by 04-22-2022 03:48 PM in Kitchen and Family Hub

I sent my vacuum to Samsung for repair with the soft action brush, however, when i got the vacuum back, they sent me back the turbo action brush.... View Post

04-22-2022 06:04 PM

This is mostly a user to user forum. Contact Samsung Support about the brush View Post

Samsung refrigerator RF28R7201SR ice door opens/closes by itself

Posted by 04-22-2022 06:45 AM in Kitchen and Family Hub

We've only owned this refrigerator for a couple of years and now the ice door opens and closes by itself when I open the refrigerator door. Why... View Post

04-22-2022 02:37 PM

Hi there, I am so sorry to hear about the dispenser issue and would encourage you to give this troub... View Post

Refridgerator ice door constantly opening and closing

Posted by 04-19-2022 05:52 PM in Kitchen and Family Hub

Our ice door keeps opening and closing and water and ice does not dispense. I see this is a common issue. How do we get someone out to fix it? View Post

04-19-2022 06:42 PM

Call Samsung warranty department or if you purchased an extended warranty through a department store... View Post

Only 2.5 years old, range door peeling

Posted by 04-18-2022 05:22 PM in Kitchen and Family Hub

Oct 2019 I purchased a finger print free black refrigerator microwave Alvin and Range the door on the range is pealing? I called and... View Post

04-19-2022 09:24 AM

Hello! I understand how this can be frustrating with this occurring since this would be a cosmetic i... View Post

Alexa stopped working on smart fridge

Posted by 04-07-2022 04:44 PM in Kitchen and Family Hub

#alexa #refrigerator #smartfridge Suddenly Alexa stop working on my Smart Fridge. I'm not sure to contact Amazon or Samsung View Post

04-08-2022 06:58 AM

contact both View Post

Samsung Fridge shows a error code

Posted by 04-14-2022 06:02 PM in Kitchen and Family Hub

Recently the ice on my fridge stopped working and it keeps flashing this code. View Post

04-15-2022 06:21 AM

Hi there! I can definitely understand your concern about this error code. According to our guide on ... View Post

Refrigerator LCD screen in rescue mode RS27T5561SR

Posted by 04-10-2022 09:36 PM in Kitchen and Family Hub

Screen turns on to SystemRescueMode and blacks out after completing Correct sytemfiles, turns to a black back-lit screen. View Post

04-12-2022 06:45 PM

I think it's just more of a problem finding a service tech in the Pennsylvania area since I tried on... View Post

Reverse Osmosis System With Refrigerator Water Filter

Posted by 03-16-2022 08:55 AM in Kitchen and Family Hub

I do not have the refrigerator hooked up to water. I did not want to. I saw a video of the interior without that water filter section. I called to... View Post

04-12-2022 07:59 AM

Hi there! I can definitely understand your concern with this. Samsung does offer many refrigerator m... View Post

Microwave clock is losing time, running too slow

Posted by 02-24-2022 06:34 PM in Kitchen and Family Hub

I bought a new Samsung microwave model number ME19R7041FS about 4 months ago. I have noticed after a few months, it is losing time. It is off by... View Post

04-11-2022 02:49 PM

Hi there! Thanks for bringing this up. I know how frustrating it can be to have a clock lose time. I... View Post

Replacement Door for Discontinued Refrigerator Model RF23HCEDBSR/AA?

Posted by 04-07-2022 08:19 PM in Kitchen and Family Hub

I have a Samsung refrigerator model RF23HCEDBSR/AA. The right hand door is damaged and needs replacing. The original part number for the door is... View Post

04-11-2022 02:33 PM

Hi there! We appreciate you reaching out about this. I can see why you would want to confirm you hav... View Post

Food drips down inside Flex Duo Lower Oven Door when top door opens

Posted by 04-10-2022 08:28 PM in Kitchen and Family Hub

I just purchased this Dual Fuel Flex Duo Stove and it seemed like splitting the oven was a good feature. Unfortunately, the very first time we... View Post

04-11-2022 01:56 PM

Thanks so much for asking about this. I can definitely understand your concern with keeping your ran... View Post

Propane oven is not getting to set temperature

Posted by 04-10-2022 12:37 PM in Kitchen and Family Hub

My propane oven will not get passed 400 degrees it was working fine all along now the temperature will not go past 400? View Post

04-11-2022 01:00 PM

Hi there! I can certainly understand your concern with this. I can provide the link below to step by... View Post

How do you contact a real person in support?

Posted by 04-07-2022 10:13 AM in Kitchen and Family Hub

We bought a new home with Samsung appliances. The warranty end date is not correct as it is based on when the builder ordered the appliances (I... View Post

04-07-2022 11:29 PM

1-800-726-7864 View Post

Water Dispenser Continually Stops Dispensing

Posted by 03-21-2022 11:11 AM in Kitchen and Family Hub

The Water Dispenser on my Samsung 4-Door Flex Refrigerator (Model: RF28K9070SR/AA-00) continually stops dispensing water. I bought this... View Post

04-04-2022 01:29 PM

I can definitely understand how frustrating this may be. I recommend letting a service technician ha... View Post

Samsung Thailand refrigerator maintenance team issues

Posted by 03-29-2022 11:27 PM in Kitchen and Family Hub

refrigerator to everyone which want to buy refrigerator in Thailand please consider because I have Samsung refrigerator (side by side) but ... View Post

03-30-2022 05:37 AM

Sorry @userzFswezLifu but this is a US based discussion area. You will not find the help you need he... View Post

Peeling black stainless finish on stove

Posted by 03-24-2022 06:12 PM in Kitchen and Family Hub

I have a 4 year old Samsung black stainless oven. The finish is peeling off of it. Is this covered under a warranty? How do I get this... View Post

03-25-2022 05:43 PM

Hello, I apologize for the issue reported and regrettably, no, this would not be covered by the manu... View Post

Every Chef Collection Kitchen Appliance has issues and Samsung won't Cover

Posted by 02-08-2022 05:07 PM in Kitchen and Family Hub

We took delivery of our appliances in June 2017, bought the extended warranty from Lowes, have used it numerous times and now out of warranty and... View Post

03-23-2022 09:16 AM

Filing a complaint with the BBB for good measure. Samsung has stopped returning our calls or emails ... View Post

Dishwasher not filling with water

Posted by 03-12-2022 11:28 AM in Kitchen and Family Hub

I have a dishwasher, model DW7933LRAWW/AA, that just stopped filling all of a sudden. Power to the unit is fine, but after I turn the unit on and... View Post

03-16-2022 12:16 PM

Hello, I completely understand your concerns with the dishwasher not filling with water but making a... View Post

NE595R0ABSR not heating to proper temp, unable to enter diagnostics

Posted by 03-06-2022 11:22 AM in Kitchen and Family Hub

I have tried to enter diagnostics using CLOCK 1234 Enter then hold clock+1 for several seconds. ALSO tried Clock1234 Enter then CUSTOM... View Post

Anonymous 03-07-2022 02:49 PM

Good afternoon, I will be happy to assist you today. The information below showing how to calibrate ... View Post

Range Oven Will Not Ignite

Posted by 02-26-2022 10:22 AM in Kitchen and Family Hub

Hello- When we turn on the broiler on our gas range the igniter glows, but the broiler burner never lights. There was a slight smell of gas so... View Post

02-27-2022 05:46 PM

Hello! I understand how this can be frustrating with your oven not heating, just want to confirm hav... View Post

Ice Maker Defrost Setting on French Door Fridge with Family Hub RF28R7551SR

Posted by 02-20-2022 04:57 PM in Kitchen and Family Hub

I've been unable to find the "Ice Maker Defrost" setting, app, or button. Every button I click asks me to download yet another app,... View Post

02-20-2022 08:03 PM

As long as there has been ice in the door refrigerators, they have been a problem for consumers. Min... View Post

Made a mistake. Bought the wrong model. Any suggestions are appreciated.

Posted by 02-17-2022 09:33 AM in Kitchen and Family Hub

Bought a Flex 4 Door refrigerator back in Nov and it was delivered in Dec. Because of delays in our kitchen renovation, it was just... View Post

02-17-2022 10:15 AM

@userNAy6u8wN2S Ugh! That would be frustrating. I think your options at this point are to either (1)... View Post

Ice won't stop Dispensing.

Posted by 10-12-2021 08:31 PM in Kitchen and Family Hub

Anyone have the issue when ice dispenser won't stop dispensing ice. What I had to do was switch quickly to water mode and it stopped. Went back... View Post

02-15-2022 08:55 PM

Has anyone had any luck in solving this item? I have a similar problem to others reported here to Sa... View Post

Samsung rf23m8070sr ice dispenser opening and closing repeatedly when door open and closed

Posted by 01-16-2022 11:01 AM in Kitchen and Family Hub

Our almost two-year-old Samsung model rf23m8070sr refrigerator/freezer has started to open and close the ice dispenser flapper door constantly. It... View Post

02-09-2022 05:18 PM

I replied via a Private message the other night yet have not gotten a response. In addition the free... View Post

Bespoke community cash back

Posted by 02-08-2022 03:12 PM in Kitchen and Family Hub

Hello, We ordered our Bespoke fridge 4 months ago and just got it. Back then, the Bespoke community unlocked a $200 cash back (I believe the... View Post

02-08-2022 04:18 PM

I understand how frustrating this would be. You can check out the following link of FAQ: https://www... View Post