Ice maker in bottom freezer drawer is not dropping ice. Water tube continued to provide water to ice maker causing water to overflow and spill into ice container below ice maker causing a sheet of frozen ice. Manually defrosted refrigerator, removed ice from ice maker and ice maker still not dropping ice. Thoughts?
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Hello! Thank you for reaching out! I can see how this can be frustrating with your ice maker not dropping the ice. I would recommend trying the troubleshooting steps in the following link.
If this does not help then this will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.